At AMCOLÉA, every order is carefully prepared to ensure your jewelry arrives safely and beautifully packaged. Please review our shipping policy below for information about processing times, delivery estimates, and shipping procedures
Ready-to-ship pieces are processed within 1–2 business days after payment has been successfully received. Necklaces selected with an 18k gold chain require approximately 2–3 weeks for preparation before shipping.
During new product launches, promotional events, or holiday seasons, processing times may be slightly longer. If there is a significant delay with your order, we'll contact you as soon as possible.
Once your order has been shipped, standard delivery within the United States typically takes 3–5 business days, depending on your location and the carrier.
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, or other circumstances beyond our control.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor your package throughout its journey.
If you do not receive your shipping confirmation within a few business days after placing your order, please contact us and we'll be happy to assist.
Please ensure your shipping address is accurate before completing your purchase. AMCOLÉA is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
If you need to update your shipping address, please contact us as soon as possible. We'll do our best to accommodate your request before your order has been processed or shipped.
If your order has not yet been processed or shipped, we'll do our best to accommodate changes or cancellations. Once an order has been shipped, it can no longer be modified or cancelled. If you no longer wish to keep your order after it has been delivered, you may return eligible items in accordance with our Returns & Exchanges Policy.
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible.
If your order arrives damaged, please notify us within 48 hours of delivery and include:
We'll work with you and the shipping carrier to resolve the issue as quickly as possible.
At this time, AMCOLÉA ships within the United States only . We look forward to expanding our shipping destinations in the future.
If you have any questions about your shipment or need assistance with your order, please visit our Contact Us page. Our team is always happy to help and will respond as soon as possible.